Free trial
The 14-day trial is free and needs no card. Nothing is charged, so there is nothing to cancel.
Cancelling a paid plan
Plans are prepaid and never renew by themselves, so there is nothing to cancel: simply don't renew. Paid features pause when the plan ends, and no data is deleted.
Refunds
- First purchase: ask within 7 days of paying for a full refund, no questions asked.
- Yearly plans after 7 days: we refund the unused whole months, minus the two free months included in yearly pricing.
- Monthly plans after 7 days are not refundable.
- Charged twice, or charged for a payment that failed? We refund the duplicate in full.
How to ask
Email hello@paroso.tech from your account email with your café name and Razorpay payment ID (it's on your receipt). Approved refunds go back to the original payment method within 5 to 7 working days.
Guest orders
Refunds for food and drink ordered from a café are handled by that café, since guest payments go directly to them.